Cancellation Policy

1. Order Cancellation

You may cancel a delivery booking through the ECOURI app before a carrier has been assigned or before pickup occurs.

2. Cancellation Fees

• No charge if cancelled before carrier assignment
• Partial charges may apply if a carrier is already en route

3. Non-Refundable Situations

Cancellations caused by incorrect pickup details, prohibited items, or user unavailability may not be eligible for refunds.

4. Refund Processing

Approved refunds are processed back to the original payment method and may take several business days to appear.

5. Contact for Cancellations

For cancellation support, contact support@ecouri.com.

Security

1. Platform Security

ECOURI prioritizes the safety of your personal data and deliveries. We implement industry-standard security measures to protect against unauthorized access, data loss, or misuse.

2. Account Protection

• Secure login and authentication controls
• Encrypted payment processing
• Limited access to sensitive data

3. Delivery Security

ECOURI uses live tracking, in-app messaging, carrier ratings, and PIN validation to ensure parcels are delivered safely and only to the intended recipient.

4. User Responsibility

Users are responsible for keeping their account credentials secure and reporting any suspicious activity immediately.